Return Policy

    • All returns must be requested in advance, prior to attempting to return any merchandise. Contact OxPros customer service for returns. All returns must be in original carton/packaging.
    • All returns must be requested within 30 days of ship date to prevent a restocking charge, and returned to OxPros within 15 days of return issue date. Customer Error items will be assessed restocking charges as follows:
  • 1-30 days 0%
  • 31-60 days 20%
  • OxPros will issue credit for returned merchandise provided the product is in resalable condition, as reasonably determined by OxPros. Please refer to the “Guidelines for Return of Resalable Merchandise” below for a description of resalable conditions.
  • All damaged merchandise needs to be reported within 10 days of receipt of merchandise. A detailed description of the damage must be included on the return request.
  • Special orders of non-stock merchandise, food, pharmaceuticals, dated goods, furniture setup orders, promotional items and custom stamps are not returnable unless it is determined that the wrong product was shipped.
  • All OxPros warehouse errors (wrong fills and shortages) need to be reported within 10 days of receipt of merchandise.
  • Defective items must be reported within 30 days.
  • If there is a discrepancy in a credit memo that OxPros issues for returned products, the customer must report the discrepancy to OxPros within 30 days of receipt of the credit memo.

Knock Down Items

  • Ready to assemble furniture is not returnable if the manufacturer’s carton has been opened and the merchandise has been assembled.

Electronics

  • Electronic items are covered by manufacturer’s warranty.
  • Electronic items have a 14-day return policy as long as items are in original packaging.
  • Special order items are not eligible for return under any circumstances.
  • Computer software, extended warranty packages, antivirus software, operating systems and programs have a 14-day return policy as long as items are in original SEALED packaging, no exceptions.

Promo & Apparel Terms and Conditions

  • Once forms and proofs have been signed, the order cannot be cancelled or returned under any circumstance. Initial 50% is due upon signing of the order confirmation; prior to a proof and the balance is due upon delivery (size, colors and specifications must be indicated at this time).
  • Turnaround times begin after signed proofs and are only rough estimations. All promotional & apparel items are deemed Special Orders and are not eligible for returns under any circumstances.

General Supplies Terms and Conditions

  • Shipping is free on all products over $50 and sales tax is not applicable (except in the state of California).
  • All warranty requests are handled directly from the manufacturer.
  • Typical payment terms are 30 days from the date of the invoice (Net 30). 100% Satisfaction Guarantee with all products within a 30-day period for general items and 14 days on electronics. In certain cases, a 20% restocking fee may apply.

Guidelines for Return of Resalable Merchandise

  • Item must not be assembled.
  • Item must be clean and free of dents, scratches, holes, tears, cracks, stickers, labels, price tags, etc.
  • The item must be unused.
  • All parts, hardware, instructions, warranty cards, power cords, etc., must be included.
  • The item must be in its original packaging. This includes the box or carton in which it came in, wrap, protection, or sleeve supplied by the manufacturer.

Carton and Packaging

  • Each carton must be sealed
  • Do not write consumer information or other information on the manufacturer boxes as this will make it non-returnable. The manufacturer’s carton must be free of writing, such as RA #, or “Return To”, etc. (Please use return labels.)
  • The carton must be free of holes, cuts, tears, etc.
  • The carton must be free of excessive tape or odd tapes (i.e. duct or Christmas tape, etc.)
  • Furniture cartons must be opened properly. Preferably by opening the carton flaps. Never cut the furniture cartons around the bottom or down the sides.
  • All internal packaging (i.e. bubble wrap, cardboard comers, tops and side strips) must be in place.